Privacy Policy

Last updated: 23 May 2026

D&T Rendering & Building Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal data when you visit our website, contact us, request a quotation or use our services.

This Privacy Policy applies to the website:

https://dtrenderingandbuilding.co.uk

1. Who we are

D&T Rendering & Building Ltd is a UK company providing insulation, rendering and home improvement services.

Company name: D&T Rendering & Building Ltd
Company number: 14007025
Address: 115-116 Spon End, Coventry, England, CV1 3HF
Email: info@dtrenderingandbuilding.co.uk
Phone: 02477 752 993 / 07438 342 775

For questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

2. Personal data we collect

We may collect and process the following types of personal information:

Name
Email address
Telephone number
Address or project location, where provided
Details about your enquiry, project or property requirements
Messages submitted through contact forms, email, phone or social media
Website usage information, such as pages visited, browser type, device information and basic analytics data
Technical data such as IP address, server logs and cookie preferences

We only collect information that is necessary for responding to enquiries, providing quotations, delivering our services, improving the website and maintaining website security.

3. How we collect personal data

We may collect personal data when you:

Submit a contact form on our website
Contact us by email, phone, WhatsApp or social media
Request a quotation or survey
Use our website
Leave or submit a review
Interact with our cookie banner or privacy settings

Some technical information may be collected automatically when you browse the website, such as server logs, cookies and analytics information.

4. How we use your personal data

We use personal data for the following purposes:

To respond to enquiries

We use your contact details and enquiry information to respond to messages, provide advice, arrange calls, discuss project requirements and prepare quotations.

Lawful basis: Legitimate interests and/or steps taken before entering into a contract.

To provide quotations and services

We use your information to assess project requirements, arrange surveys, prepare estimates, manage bookings and deliver agreed work.

Lawful basis: Contract and legitimate interests.

To manage customer relationships

We may keep records of communications, quotations, project details and completed work so we can manage customer service, follow up on enquiries and maintain accurate business records.

Lawful basis: Legitimate interests and legal obligation where applicable.

To improve our website

We may use website statistics, analytics data and visitor behaviour information to understand how people use the website and to improve content, performance and user experience.

Lawful basis: Legitimate interests for basic server statistics and consent where analytics cookies or non-essential tracking technologies are used.

To protect the website from spam and misuse

We may use tools such as Google reCAPTCHA, security plugins, server logs and other technical measures to protect the website from spam, bots, abuse and unauthorised access.

Lawful basis: Legitimate interests.

To comply with legal and accounting obligations

We may keep records where required for tax, accounting, legal, insurance or regulatory purposes.

Lawful basis: Legal obligation.

5. Website analytics and statistics

We may use basic website statistics provided by our hosting environment, including cPanel/AWStats, to understand general website traffic, page visits and technical usage patterns. This may include information such as IP address, browser type, device type, referring pages and pages visited.

We also intend to use Google Analytics to help us understand how visitors use the website. Where Google Analytics or similar tools use non-essential cookies, these will be managed through our cookie consent banner.

You can read more about our use of cookies and similar technologies in our Cookie Policy:

https://dtrenderingandbuilding.co.uk/cookie-policy-uk/

6. Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function correctly. Others may be used for analytics, embedded services, spam prevention or third-party functionality.

The website may use cookies and related technologies connected with WordPress, Elementor, Google Fonts, Google reCAPTCHA, Google Maps and Complianz cookie consent management.

For full details, please see our Cookie Policy.

7. Who we share personal data with

We do not sell your personal data.

We may share personal data only where necessary with:

Website hosting and technical service providers
Email and communication providers
Analytics providers, such as Google Analytics, where enabled
Spam prevention and security providers, such as Google reCAPTCHA
Professional advisers, such as accountants, insurers or legal advisers
Vetted and fully insured specialist trades, such as gas engineers or electricians, where required for your project
Authorities or regulators where required by law

Where third-party services are used, they are only given access to the information necessary for their role.

8. How long we keep your personal data

We keep personal data only for as long as necessary.

Typical retention periods include:

General enquiries: up to 24 months
Quotations and project communications: up to 6 years where needed for business, legal, insurance or accounting records
Customer records and invoices: as required for tax and accounting purposes
Website analytics data: according to the settings of the relevant analytics provider
Server logs: for a limited period required for security, troubleshooting and hosting management

We may keep information for longer if required by law or if needed to handle a dispute, legal claim or insurance matter.

9. How we protect your personal data

We take reasonable steps to protect personal data from loss, misuse, unauthorised access, disclosure or alteration.

These steps may include secure hosting, website security tools, access controls, regular updates, backups and limiting access to personal data only to those who need it.

However, no website, email system or online service can be guaranteed to be completely secure.

10. International transfers

Some third-party services we use, such as Google services, may process data outside the United Kingdom. Where this happens, we rely on the safeguards provided by those providers, such as appropriate contractual terms or recognised transfer mechanisms.

11. Your data protection rights

Under UK data protection law, you have rights over your personal data. These may include:

The right to be informed about how your data is used
The right of access to your personal data
The right to correct inaccurate personal data
The right to request deletion of your personal data
The right to restrict processing
The right to object to certain types of processing
The right to data portability
The right to withdraw consent where we rely on consent

To exercise your rights, please contact us at:

info@dtrenderingandbuilding.co.uk

We may need to verify your identity before responding to a request.

12. Marketing communications

We do not currently operate a newsletter or automated marketing email list.

If this changes in the future, we will only send marketing communications where we have a lawful basis to do so, and you will be able to unsubscribe or object at any time.

13. Links to other websites

Our website may contain links to external websites, such as review platforms, social media pages or third-party services. We are not responsible for the privacy practices or content of those external websites.

You should check the privacy policy of any external website you visit.